Privacy Policy

Effective Date: February 6, 2026

Introduction

NLSA Helpline - Mental Health Service (“NLSA Helpline,” “we,” “us,” or “our”) is a licensed addiction treatment center located at 269 Gregory Ave, Passaic, NJ 07055. We are committed to protecting the privacy and confidentiality of our patients, website visitors, and all individuals who interact with our facility and services.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website nlsahelpline.xyz, contact our treatment center, or receive care at our facility. By using our website or services, you agree to the practices described in this policy.

We encourage you to read this Privacy Policy carefully to understand your rights and our obligations regarding your personal information.

Information We Collect

We may collect information about you in the following ways:

Information You Provide Directly

• Contact Information: Your name, email address, phone number, and mailing address when you fill out contact forms, request a callback, or reach out to our admissions team.
• Insurance and Billing Information: Insurance policy details, payment information, and financial records provided during the admissions and billing process.
• Health Information: Medical history, treatment records, mental health assessments, substance use history, and other Protected Health Information (PHI) disclosed during intake evaluations, treatment sessions, and clinical care at our facility.
• Phone Inquiries: Information shared during phone calls to our admissions line at (201) 361-5733, which may be recorded for quality assurance and training purposes with your consent.
• Referral Information: Details provided by referring healthcare professionals, family members, or other parties with appropriate authorization.

Information Collected Automatically

• Website Analytics: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, click patterns, and other browsing behavior collected through cookies and similar tracking technologies.
• Device Information: Device type, screen resolution, language preferences, and unique device identifiers.
• Location Data: Approximate geographic location based on your IP address.

How We Use Your Information

We use the information we collect for the following purposes:

Treatment Purposes

• To provide, coordinate, and manage your addiction treatment and mental health services at our facility.
• To create and maintain individualized treatment plans tailored to your specific needs.
• To communicate with other healthcare providers involved in your care, with your authorization.
• To process insurance claims and verify coverage for treatment services.

Communication

• To respond to your inquiries, admissions requests, and other communications.
• To schedule appointments, follow-up calls, and aftercare check-ins.
• To send important information about your treatment, billing, or changes to our policies.

Improving Our Services

• To analyze website usage and performance to improve our online resources and user experience.
• To evaluate and improve the quality of care, clinical programs, and operational efficiency at our treatment center.
• To conduct internal research, audits, and quality assurance activities.
• To ensure compliance with regulatory requirements and accreditation standards.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, including payment processors, IT support, laboratory services, and pharmacy partners. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required to do so by law, regulation, or legal process, including but not limited to court orders, subpoenas, or government investigations. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of NLSA Helpline, our patients, staff, or others, or to prevent harm or illegal activity.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via notice on our website or by other means.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and understand how you interact with our website.

How We Use Cookies

• Essential Cookies: Required for the basic functionality of our website, such as page navigation and access to secure areas.
• Analytics Cookies: We use Google Analytics to collect anonymized data about how visitors use our website, including pages visited, time spent on pages, and traffic sources. This helps us improve our website and services.
• Preference Cookies: These remember your preferences and settings to enhance your browsing experience on future visits.

How to Opt Out

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you before a cookie is placed. Please note that disabling cookies may affect the functionality of certain features on our website. To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.

Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you, including medical records and billing information.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information in our records.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions and medical record retention requirements.
• Right to Restrict Processing: You may request that we limit the ways in which we use your personal information in certain circumstances.
• Right to Data Portability: You may request an electronic copy of your personal data in a commonly used format.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information provided at the end of this policy.

New Jersey Residents

New Jersey residents may have additional rights under state privacy and consumer protection laws. NLSA Helpline complies with all applicable New Jersey regulations governing the privacy and protection of personal and health information. For questions about your rights under New Jersey law, please contact our Privacy Officer.

HIPAA Notice of Privacy Practices

As a licensed addiction treatment center, NLSA Helpline is required to comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, as well as 42 CFR Part 2, which provides additional protections for substance use disorder treatment records.

Protected Health Information (PHI)

Protected Health Information includes any individually identifiable health information that relates to your past, present, or future physical or mental health condition, the provision of healthcare services to you, or the past, present, or future payment for such services. PHI includes your medical records, treatment plans, diagnoses, lab results, prescription information, and billing records.

Your Rights Under HIPAA

• Right to Inspect and Copy: You have the right to inspect and obtain a copy of your PHI maintained by our facility.
• Right to Amend: You may request amendments to your PHI if you believe it is inaccurate or incomplete.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI.
• Right to Request Restrictions: You may request restrictions on certain uses and disclosures of your PHI, though we are not always required to agree to such restrictions.
• Right to Request Confidential Communications: You may request that we communicate with you about health matters through a specific method or at a specific location.
• Right to a Paper Copy: You have the right to obtain a paper copy of this Notice of Privacy Practices upon request.
• Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services Office for Civil Rights.

How PHI Is Handled

We use and disclose your PHI for treatment, payment, and healthcare operations as permitted by HIPAA and applicable state law. We will obtain your written authorization before using or disclosing your PHI for purposes other than those described in our Notice of Privacy Practices. You may revoke any authorization you provide at any time, in writing, except to the extent that we have already taken action in reliance on your authorization.

Under 42 CFR Part 2, records relating to substance use disorder treatment at our facility receive heightened protections. These records may not be disclosed without your specific written consent, except in limited circumstances such as medical emergencies or as otherwise permitted by law.

A complete copy of our Notice of Privacy Practices is available upon request at our facility or by contacting our Privacy Officer.

Data Security

We take the security of your personal and health information seriously. We have implemented a range of administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction, including:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted through our website and secure encryption for stored electronic health records.
• Secure Storage: Physical records are maintained in locked, access-controlled areas within our facility. Electronic records are stored in HIPAA-compliant, encrypted databases with role-based access controls.
• Staff Training: All staff members receive regular training on HIPAA compliance, data privacy, and information security best practices. Access to personal and health information is limited to authorized personnel who require it for treatment, billing, or operational purposes.
• Incident Response: We maintain a breach notification and incident response plan in compliance with HIPAA and state law. In the event of a data breach involving your personal information, we will notify you as required by applicable law.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verified parental or legal guardian consent. If we become aware that we have inadvertently collected personal information from a minor without appropriate parental consent, we will take steps to delete that information from our records as promptly as possible.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected] or call (201) 361-5733 so we can take appropriate action.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the “Effective Date” at the top of this page and post the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

For material changes that significantly affect how we use or share your personal information, we will make reasonable efforts to provide notice through our website or by other appropriate means prior to the changes taking effect.

Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact our Privacy Officer:

We will respond to all privacy-related inquiries within 30 days of receipt. If you are not satisfied with our response, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights or the New Jersey Division of Consumer Affairs.